Cancellation & Refund Policy
The moment you enter our race we start to incur administration costs and banking charges, simply in processing your entry and payment. We also incur further charges in administering cancellations and processing refund payments.
Most races do not offer any form of refund if a runner decides to cancel their place because of injury, illness, lack of training or change of plan. There are many other instances of simular priced services, such as theatre tickets where no refunds can be given for cancellation in these circumstances.
For the more expensive races it is our policy to offer a partial refund to applicants, who cancel their entry before the cut-off date. See below for race specific refunds and deferral charges.
Running in someone else’s race number is strictly prohibited. It can have very serious consequences if the runner suffers a medical emergency. It is essential that we are able to contact families of runners who have suffered potentially life-threatening conditions.
The accuracy of the race results is also effected when runners are placed in the wrong age and sex category.
We reserve the right to refuse or cancel applications, including duplicate applications, or alter the date of the event, the course route or distance.
Payment of refunds and confirmation of deferred entries will normally be issued within 14 days of receipt of your cancellation notification, although there may be instances of delay in busy times close to race day. Entrants wishing to defer their entry will be separately notified of the entries procedure in advance of entries release for the following year’s race. Notification will be sent by email to the last e-mail address registered on our records. Applicants should notify us of any e-mail address change.
Notification of Cancellation
Cancellations should be sent by e-mail to email@example.com
Entries to all our races are personal to the applicant, and race numbers cannot be sold. Any runner who competes in another person’s race number will be disqualified. We don't accept transfers for any of our races.
For 2024 all are races are now non refundable or deferable.
Duplicate entries made in genuine error will be refunded in full, after any fees already paid; ie card and platform fees, have been deducted.
Discounted UK Athletics Entries
Discounted UK Athletics Affiliated entries will only be available to athletic club members with paid up affiliation to their home country athletics association (England Athletics, Welsh Athletics, Scottish Athletics or Athletics Northern Ireland) for the current competition year at time of entry. Entrants claiming the UKA club discount whose competition licence fees are found on subsequent enquiry not to have been paid to their association at time of entry – regardless of whether paid by the club member or withheld by their club – will be required to pay the surcharge of £2.00 within 14 days on notice or to have their entry cancelled. No refund will be made in this case. No discount will be offered to race entrants who join an athletic club and pay their competition licence after the date of entry.
Note : We rely on the membership information given to us by the home countries athletic associations, and we will uphold discounts where genuine error can be shown to have been made by the association. However we are unable to uphold discounts where competition licence fees, paid in good faith by club members, have not been paid on by clubs to their associations in good time, in those instances we suggest members should seek redress from their club.